Refund policy
Refunds
- New collection items (not on sale): refundable within 14 days from delivery.
- Sale items: refundable within 5 days from delivery.
- Refunds are accepted only for unused items in new condition, in original packaging, with all tags attached.
Exchanges
- Items may be exchanged for another item of equal value within 14 days from delivery.
- Exchanges are only accepted for unused items in original condition, in original packaging, with tags attached.
Cancellation Before Delivery
You may cancel your order after placing it and before it has been shipped by contacting us in writing and providing your full name and order number.
Cancellation requests can be sent via:
-
WhatsApp: +972 50 4334340
-
Email: info@30-degrees.com
If the order has already been shipped, the cancellation request will be handled as a return after delivery, subject to the terms set out in this section (including eligibility conditions and fees, if applicable).
How to Request a Cancellation / Return
To request a cancellation, return, or exchange, the customer must contact us in writing within the relevant timeframe (as listed above) and include:
-
Full name
-
Order number
Requests can be sent via:
-
WhatsApp: +972 50 4334040
-
Email: info@30-degrees.com
Return Process
Returns can be made in either of the following ways:
-
Pickup / Shipment via our shipping company
The customer may request a return pickup/shipment through our shipping company. To arrange this, please contact us in writing (see “How to Request a Cancellation / Return”). Any applicable shipping cost will be communicated and charged accordingly.
-
Self-return (drop-off or post)
The customer may return the item independently to the following address:
Ben Zvi Road 84, 6th floor, Tel Aviv, 6810431, Israel.
Cancellation Fees
- 5% of the transaction value or 100 ILS (the lower of the two).
- Orders with free shipping: customer will be charged 40 ILS shipping fee in addition to cancellation fee.
- Items not meeting these requirements will not be accepted.
